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Our Customers' Reviews

I worked with the Robert and staff to fix my wifes car. His team went above and beyond the call of duty. They were very helpful, informative, and efficient. I will definitely be back with any future needs as well as recommend friends and family of the great work these guys do!!

— Corey S., Omaha, NE

I took my car in for an oil change, and it was making a strange noise so I wanted to get that checked out as well. Turns out it was a pretty serious issue. I don't know much about cars but Robert explained the problem to me thoroughly and the mechanics fixed my car the same day. Robert even offered me a discount which I really appreciated! Thank you all for your hard work and keeping my car safe to drive! :)

— Elizabeth F., Bennington, NE

Robert Mears, manager since March 2020 at 171st & Evans, is outstanding A+. This Tuffy location has serviced both my cars for over a decade, and Robert ranks among the very best managers over that time. Friendly, professional, knowledgable, helpful, honest, treats customer's wallet like it's his own: doesn't try to sell things your car doesn't need. Even gives DIY tips on minor replacement items to save you money. That said: sometimes, deferred routine maintenance turns into a costly repair. When that happens, Robert will tell you fair and square what your car needs NOW to be safe for you and your family ... and what bears careful watch ... to be done LATER ... but semi-soon, again for your safety. As a bonus: you get Robert's corny jokes. Which he tells precisely because they're corny. One good, fun guy and your car's best friend. He knows what it takes to get and keep a customer: outstanding service that treats you and your wallet right.

— Patrick H., omaha, NE

If I could give them higher than 5 stars I would. This was my first Tuffy's experience and it was an excellent one at that. I went in for a oil change knowing that I had front end issues that needed to be resolved. I had it set up to get my oil change at Tuffy's then to take my car to another mechanic that I knew and have used previously. Once they took my car in they found a mess. I took my car to Jensen tire off of 120th street and dodge. I had new calipers, break pads, as well as rotors put in on both of my front end tires less than a year ago and they took a look they were in terrible shape. To the point where they didn't think it was safe for me to drive. They took me back into the shop to show me the damage and what needed fixed. I will most definitely be returning. Scott treated me as if I was one of his daughters. Thank you Scott and the rest of the gentlemen at Tuffy's!

— LeighAnn M., Elkhorn, NE

Super great service, very friendly and most important, honest and fair. I highly recommend them!

— Lori K., , NE

When my wife's truck had a problem with the handling I needed to get it in right away. I can't speak for other tuffys in the area but the one on 168th and maple was awesome. Even during the covid 19 situation they were courteous and clean, they were ready to help and got our vehicle back on the road fast. I don't give reviews often, only when they suck or when they are awesome! Keep up the great work guys.

— Bo G., Bennington, NE

Fast, honest, & at a fair price!! What more can you ask for!! I used the 17110 Evans St.

— Anthony T., Omaha, NE

That dreaded feeling when getting into your car and you turn the ignition and all you hear is click, click, click! I called Tuffys first thing Monday morning, and within 45 mins they were in my garage charging my battery which allowed me to drive my car to their shop for a new battery. When I asked if I could pay them something for making a house call they politely declined my offer. They had me back in my car with a new battery and with clean battery cables along with an Alternator check all within an hour from the time they came to my house to the time I returned to my house. All the guys were super polite and professional. Im very grateful to them for their prompt attention to my crisis and for the way they treated me and my car. Be assured they will get my future business.

— Carolyn J., Onaha, NE

I have used Tuffy's for about 10 years in Bellevue and Evans St. They have replaced my starter, oil lines an radiator. Their prices are very reasonable. Jesse is who works on my truck. He does great work plus I trust him explicitly. If they can't do the work, Jesse knows someone that can. He has always been spot on. Jesse, "you da man!"

— Bob W., Omaha, NE

I visited July 3rd and was very impressed with the service. Kenny was very helpful and I was in and out quickly. Will recommend to all my friends.

— Terry R., Omaha, NE

I had a serious coolant leak so I took my old girl into Tuffy's to get it checked out. The issue was a lot worse than I expected but the price was very reasonable. They got my car in and out the same day which was very important to me since my car is my only means of transportation. They were upfront and very honest with me, gave me a total price and let me decide what I wanted to do. The guys there are so friendly, professional and awesome at what they do. I have been going to them for years and I would recommend them to anyone. It's hard to find a mechanic you can trust and I wouldn't trust my vehicles to anyone but them. Thank you all so much for your hard work and dedication to excellent customer service!

— Tammy W., Omaha, NE

Friendly, trustworthy, fast + reputable! Thank you guys!

— Mary B., Omaha, NE

Scott and his knowledgeable yet entertaining & couteous crew, helped me with my car problem. I called Saturday they told me to be on the grounds first thing Monday morning and then fixed the vehicle. Exceptional Service

— Ryan B., Omaha, NE

From the moment I entered their establishment, they made me feel almost like family. The manager, Scott, was outstanding. I have been dealing with breast cancer over the last two years. He was genuine in his understanding of my financial burdens and knew what needed to be done for the safety of my vehicle and myself. He even offered a financial option for me to be able to pay for my service. We need more people and places like Scott and Tuffy. You can bet I will be telling everyone about this location and especially about Scott. He not only showed compassion but true loyalty to me as his customer. Thank You and God Bless!

— Mary B., Omaha, NE

Anytime you take your automobile to the mechanic you have to understand that the news may not always be good news. In my experience over several years in dealing with Tuffy's, they don't fix things that don't need fixing and what they do fix, they do so at a fair price. Honest and trustworthy are two traits not often found in the automotive repair industry and exactly why I bring all of my vehicles to Tuffy.

— Brent Q., Omaha, NE

Replaced both brake lights promptly and at no charge. I use the Omaha Evans Street location for all service on my Subaru. I have never been disappointed and always treated with the utmost respect. THANK YOU>

— dan t., Omaha, NE

Scotts a good guy, very fast service. Found my problem in no time, fixed it, & got me out of there very fast. Thank you guys!

— Sailor F., Omaha , NE

I took my car in to have my brakes checked out because they were really loud. The gentlemen at Tuffy's took really good care or me and my car. The problem was worse than I thought but the price I got was more than reasonable and they fixed me up the same day. I would not trust my car with anyone else.

— Tammy W., Omaha, NE

Always have excellent service!! Tuffy's goes above and beyond! Very friendly staff. I have and will continue to recommend them to my friends!!

— Mary D., Omaha, NE

Found out my 4x4 went out in December well go figure during the holidays. Went into Tuffy's to get a quote and diagnostic, came back to see what it will cost they said nothing! Surprised and happy since after Christmas made me low on cash. I made sure after I got paid I was for sure to use them to fix my vehicle they took care of me very well. And kept me updated on my vehicle. I will continue to use Tuffy's for my vehicle needs. Great service and cool guys to deal with.

— Danny F., Omaha, NE

I dealt with Andy and his customer service was outstanding. He went above and beyond to make sure everything was done correctly on my car...this man needs a raise!!

— cindy w., elkhorn, NE

Scott at Tuffy Omaha took good care of my car. I had a power steering pump replaced at Tuffy several months ago. A few days ago, the replacement part broke, so I took it back there. Even though he was short-handed and literally turning people away, he took the time to do a thorough inspection of my power steering system to make sure none of the lines were bad and he told me he was putting in a new pump, not a remanufactured one, to make sure this didn't happen again. Best of all, I never took my wallet out of my pocket!

— Joshua L., Omaha, NE

I work and travel out of state a lot and recently my brakes went out. I normally hate mechanics; they always screw you over and tell you that you need extra work done on top of your obvious troubles. The people at Tuffy treated me right though. They did a great job and made sure I got home safely. I am truly amazed that there are actually good people out there running an honest shop like this one. Thank you!

— Tim C., Omaha, NE

Scott at Tuffy Omaha took good care of my car. I had a power steering pump replaced at Tuffy several months ago. A few days ago, the replacement part broke, so I took it back there. Even though he was short-handed and literally turning people away, he took the time to do a thorough inspection of my power steering system to make sure none of the lines were bad and he told me he was putting in a new pump, not a remanufactured one, to make sure this didn't happen again. Best of all, I never took my wallet out of my pocket!

— Josh L., Omaha, NE

Tuffy on Maple Road is the only place I trust with my car. I like to keep all of the oil changes and other maintenance items up to date and completed on time. I appreciate that they are timely with their work and they keep my car clean.

— George H., Arlington , NE

This shop is the best auto repair place I've ever come across. I was heading out on a road trip (10 hour drive) with my two little girls for a family wedding. My husband is in Iraq with the military so I have to do all of this car stuff myself. The Tuffy crew treated me so well and checked my car over to make sure we would be safe driving all that way by ourselves. Thank God for you, that's all I can say.

— Sarah G., Fremont , NE

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